Frequently Asked Questions
Everything you need to know about shopping at Nepenthes.
What is your standard shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How can I return an item?
Items in original condition with tags attached can be returned within 14 days of delivery. Please visit our returns portal to generate a prepaid shipping label and initiate the process.
Are your products authentic?
Yes, Nepenthes guarantees the authenticity of every item sold. We source directly from our own labels and authorized manufacturing partners to ensure the highest quality standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you restock items that are sold out?
Many of our seasonal pieces are produced in limited quantities and may not be restocked. However, core collection items are replenished periodically. We recommend signing up for back-in-stock notifications on the product page.
How do I determine my size?
Detailed size charts and fit guides are available on each product page. Since many of our brands feature unique silhouettes, we provide specific measurements for chest, length, and sleeve to help you find the perfect fit.