Returns & Exchanges

At Nepenthes, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer labels and security tags remain intact to avoid processing delays.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Refund Processing

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.